Refund and Returns Policy
Overview
We at All About Me LLC want every purchase to be a positive experience. Our Refund and Returns Policy is designed to be as hassle-free as possible, providing clear guidance on how we can resolve any issues with your order:
- Simple and transparent return process within 30 days of purchase
- Commitment to quality and customer satisfaction
- Easy-to-reach support for refunds and exchanges
Eligibility Criteria and Non-Returnable Items
To be eligible for a return, your item must be unused and in the same condition that you received it, essentially, in its original packaging. We prioritize hygiene and safety, so we do not accept:
- Opened products
- Products not in their original packaging
Please provide a receipt or proof of purchase to initiate a return. If your product is defective or damaged, refer to the ‘Exchanges’ section below.
Refunds
Upon receiving and inspecting your return, we’ll contact you. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.
Exchanges
If you receive a defective or damaged item, we are ready to replace it. Send us an email and mail your item to the address provided below for a smooth exchange process.
Shipping and Returns Information
You will be responsible for covering the shipping costs for returning your item. Shipping costs are non-refundable. Should you receive a refund, and we supply the label, the cost of return shipping will be deducted from your total refund.
FAQs
How do I return my product?
Send us an email at allaboutmelashco@gmail.com and wait for our team to correspond your return.
What shipping method should I use for returns?
We recommend using USPS to return your items to us. It’s what we use for all our shipments will provide consistency and reliability.
Need Help?
For questions or concerns regarding our policy, our customer support team is always ready to assist you. Contact us at allaboutmelashco@gmail.com.
All About Me LLC
1507 Riverside Ave #102
Fort Collins, CO 80524